CANCELLATION, RETURN AND REFUND POLICY

1. You may initiate the refund of booking amount within 7 days.

2. To register a complaint or initiate a return, please go to the ‘Call Us’ button. In case of any complaint or concern that may arise after the completion of services then it will be not be considered.

3. Please be informed that when you opt to cancel the booking, upon our verification of the documents relating thereto, the refund amount for such bookings which are eligible for return as per the terms of this Policy will be processed within a period of 1(one) business day from the date of us verifying the booking duty. Your refund will be processed only when the conditions as may be stipulated by Varanasi CAB are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with Varanasi CAB (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of a refund, it may take additional time for your refund to reflect in your account, which is subject to your financial institution or payment solution provider terms and conditions.

4. We do not make any cash refunds.

5. The amount claimed as a refund will be refunded to you within 15 (fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.